Khansaheb Facilities Management achieved its ISO 41001:2018 certification. Released in 2018, ISO 41001 is an international standard for Facilities Management System (FMS) which recognizes FM organisations that encompass various disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology, with the sole purpose of improving the quality of life of people and the productivity of the core business.
Oliver Sawle, General Manager, commented, "we are extremely proud of our achievement and will strive to continually improve our performance and the quality of our services that in turn increases the satisfaction of our customers, employees, shareholders, suppliers & society at large".
“We have always followed a stringent framework and internationally recognized best practices while planning and delivering FM services. ISO 41001 along with other certifications will enable our employees to be more efficient and innovative and ensure that we provide exemplary service to our clients”, he added.
Marwan Aridi, Certification Manager, Bureau Veritas, commented “with nil non-conformity reports being raised, KFM has demonstrated its ability to deliver upon the standards with efficient processes, skilled people and a healthy operational model”.
We are pleased to announce that Khansaheb Facilities Management won two exciting awards at the Middle East’s largest and most prestigious event, the Facilities Management ME Awards 2020, held ‘virtually’ for the first time ever yesterday.
Senior Facilities Manager, Thomas Friswell was awarded the highly commendable trophy in the category of ‘Young Facilities Manager of the Year’ for his creditable efforts in managing one of the company’s largest and most eminent FM projects, on which Tom and his team are responsible for maintaining over 65,000 assets across 800 outlets spread all across the Country as part of a very demanding retail contract. The judges lauded Tom’s commitment, his astute management skills and innovative approach to FM which have proved to be a touchstone for young FM professionals in the industry.
The second award that KFM brought home was that of the highly commendable- ‘HSE Initiative of the Year’, awarded for the exceptional ‘HSE Premier League’ program. Initiated by QSHE Compliance Manager Satywan Singh and his team, this idea was derived from the English Premier League and applied into the Company’s operations to drive HSE performance and behavioral change. One of the biggest challenges in the FM industry is monitoring every employee for compliance to health & safety standards and this program helped KFM in creating an interdependent safety culture within the company.
Commenting on the tremendous success, Oliver Sawle, General Manager, Khansaheb FM, said “These awards are further recognition of the teams’ dedication and commitment towards continuous improvement. The whole company is very proud of Tom, Satywan and the HSE team for winning these awards. We are delighted that our efforts are being recognised and rewarded by the Middle East FM industry and we hope to keep this momentum going and continue to live up to our brand promise.”
Watch the Event video here: Facilities Management Middle East – Virtual Awards 2020
We are pleased to let you all know that Khansaheb FM climbed 10 positions in the FM Magazine’s list of the region’s top facilities management service providers ranking, following a successful financial performance in 2019, foray into newer sectors such as healthcare and defence, focus on employee and customer happiness and continued emphasis on innovation.
Speaking on the plans for 2020, FM Director Jennifer Peltenburg said: “Being recognised among the top 15 FM in the region in the face of intense competition is a very satisfying feeling. It tells us that our plans are bearing fruit and that we are moving in the right direction. I would personally like to thank our people giving their best day in and day out which has resulted in our success this year. I am excited about what 2020 will bring for us as we continue to keep employee and customer happiness at the centre of all our efforts”.
Read more: https://www.fm-middleeast.com/content/75622-khansaheb-fm
Moving forward steadily with our health and safety strategy, we are very pleased to announce that we have been LTI-free across the business for an entire year, approximately 4.5 million manhours. This level of HSE performance is a direct reflection of the participation, collaboration and contribution from every level and department within KFM and a milestone we are all very proud to have achieved!
Speaking on the achievement, Satywan Singh, Compliance Manager commented, “I would like to acknowledge every employee of KFM for embracing and living the high safety standards we have set for our business. This is a great outcome resulting from the efforts of everyone in the company living and breathing our safety culture and I would like to congratulate us all.”
The first week of November saw the Customer Experience (CX) team from Interserve FM, Khansaheb’s partners in the UK, deliver engaging workshops to KFM staff in Dubai on enhancing CX and cultivating a culture of customer centricity in the organisation.
Iain Shorthose, Customer Experience Director and Shenay Akif, Customer Experience Manager trained KFM’s customer service ambassadors from various contracts on thinking innovatively about customer experience and achieving clarity on how to design, deliver and sustain it within the business.
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