Healthcare providers across the world are striving to create safer healthcare environments and respond to an increase in demand in the post COVID-19 world. Healthcare providers are trying to deliver optimal treatment in the face of unprecedented challenges due to the Pandemic. The ability of providers to adjust to the new norm, deal with a specific set of requirements, and seize the opportunities will help determine their future success. The tremendous pressure on healthcare providers can be minimised with effective facilities management services allowing them to put the patient first and focus on their primary objective of providing the highest level of patient care.
The importance of facilities management (FM) in the Post COVID-19 world can be outlined as follows:
Create Environments which enable Optimal Patient Experience
The main objective of all healthcare providers is to put the patient first and create a safe and efficient working environment for all to deliver the optimal level of care. FM teams are responsible for all aspects of business continuity and always keeping the facility fully functioning and operational. This includes conducting routine inspections to identify and resolve any areas of concern, such as:
FM teams will regularly collaborate with hospital administration & clinical staff to develop the best FM strategies and policies to protect patients, visitors, and employees.
FMThe FM team will be responsible for creating an FM Strategy which outlines the key elements of FM which are required to be considered and applied to the entire facility and meet with all regulatory requirements and licence to operate.
The main objective of the FM Strategy is to ensure that the daily operations of the healthcare facility run as required to enable the optimal level of care for all patients and a quality working environment which provides cost effective, operational and performance life cycle efficiencies for the facility owner.
Building Systems Operation and Maintenance
FM teams are responsible for operating and conducting planned and reactive maintenance to all building systems in line with internationally recognised standards to ensure that they are fully optimised and are performing at their best. This will result in:
FM Prevent the Risk of Infection
Infection prevention and control (IPC) is a practical, evidence-based approach which prevents patients and health workers from being harmed by avoidable infection and because of antimicrobial resistance. No one should catch an infection while receiving care, yet without proper processes and measures these infections can spread as has been seen with the recent COVID-19 Pandemic.
The new norm has meant an increase in the frequency of disinfection and new techniques such as no touch disinfection (fogging) being introduced. The FM team have a critical role to play to ensure that the correct IPC measures are implemented throughout any healthcare facility.
While many healthcare providers strive for a quick return to "normal," providers must confront the harsh truth that the previous normal may never return. Therefore, the reliance and importance on effective FM Strategy and service delivery within healthcare, has never been greater.
Whether it’s to develop an FM strategy or create and environment which enables optimal patient experience, we at Khansaheb Facilities Management can help you.
Khansaheb FM has developed and launched a bespoke asset management tool designed to accurately capture asset details and condition information therefore providing its customers with a detailed understanding of the current condition of their assets.
Developed with the intent of enhancing the company’s strategic maintenance capabilities, the tool allows its specialist asset surveyors to capture not only the specifics of each asset, i.e., location, make, model, etc., but also enables them to make an informed assessment on its current condition, forecast repairs and replacement requirements over its life cycle and identify areas of improvement and efficiency.
This tool helps provide a real time, comprehensive view of all building assets and the data which is held securely can be easily uploaded into any CAFM system for further analysis and ongoing management. The tool is customisable to a client’s specific needs and allows Khansaheb FM to devise the most effective maintenance approach for its clients and avoid unnecessary maintenance costs.
Oliver Sawle, general manager, Khansaheb FM said: “Our focus is on enhancing our service delivery by leveraging the latest technology and ensuring that all maintenance decisions are based on accurate information and data. Our asset management approach is customer-centric, and this bespoke tool that our IT and Technical team have developed is an integral part our solution and helps us determine the most effective maintenance strategy. The tool enables us to provide our clients with a cost-optimised maintenance solution whilst ensuring complete transparency of the condition of the assets at all times.”
Khansaheb Facilities Management achieved its ISO 41001:2018 certification. Released in 2018, ISO 41001 is an international standard for Facilities Management System (FMS) which recognizes FM organisations that encompass various disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology, with the sole purpose of improving the quality of life of people and the productivity of the core business.
Oliver Sawle, General Manager, commented, "we are extremely proud of our achievement and will strive to continually improve our performance and the quality of our services that in turn increases the satisfaction of our customers, employees, shareholders, suppliers & society at large".
“We have always followed a stringent framework and internationally recognized best practices while planning and delivering FM services. ISO 41001 along with other certifications will enable our employees to be more efficient and innovative and ensure that we provide exemplary service to our clients”, he added.
Marwan Aridi, Certification Manager, Bureau Veritas, commented “with nil non-conformity reports being raised, KFM has demonstrated its ability to deliver upon the standards with efficient processes, skilled people and a healthy operational model”.
Commenting on the tremendous success, Oliver Sawle, General Manager, Khansaheb FM, said “These awards are further recognition of the teams’ dedication and commitment towards continuous improvement. The whole company is very proud of Tom, Satywan and the HSE team for winning these awards. We are delighted that our efforts are being recognised and rewarded by the Middle East FM industry and we hope to keep this momentum going and continue to live up to our brand promise.”
Watch the Event video here: Facilities Management Middle East – Virtual Awards 2020
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